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analytics and reporting
asked in Users
Is there a report that shows all users that have call forwarding enabled?HR will at times, request that an ex-employee's calls be forwarded to another user for a time.Have many users and wo...
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Feb 15, 2024 at 8:46am
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1
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asked in Users
The Skill Performance Prior Month by Skillset totalsThe totals don't add up to the numbers in the columns. For example, the Grand Total for the Queued calls shows 8,886...
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Feb 7, 2024 at 7:18am
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asked in Users
How can run a report of calls answered and offered from Nice/RingCentral?We are a hotline and we report weekly calls received and answered, % of calls answered....
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Jan 26, 2024 at 9:50am
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asked in Users
Performance Reports AnalyticsIs there a way to run monthly Performance Reports for only weekdays? The data in the report include weekends when we are...
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Jan 9, 2024 at 11:44am
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2
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asked in Users
How do I get a more detailed report regarding Refused calls?I'm trying to get a report that shows when a call goes to User A, but User A didn't pick up so it went to User B...
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Nov 7, 2023 at 2:11pm
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Answer
asked in Developers
Calls counting received from the same numberTo manage incoming calls, I would like to be able to manage the number of calls received from the same number repeatedly...
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Nov 7, 2023 at 5:59pm
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asked in Users
Question on abandon calls and the discrepancy between reports.We're trying to determine the difference in abandon calls on 3 different reports. We're pulling PC by Half Hr in...
1
Oct 19, 2023 at 1:04pm
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posted in Developers
How to resolve a CMN-103 error when calling the Analytics APIThe RingCentral Analytics API has one of the most complex request formats among all RingCentral APIs. If there is the sm...
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Sep 29, 2023 at 4:32pm
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asked in Users
After Hours ReportHow do I view who has called after hours? I want to figure out if we need to lengthen our business hours but can't f...
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Sep 25, 2023 at 1:14pm
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1
Answer
asked in Users
Reports for Audio Conference CallDoes anyone know if RingCentral has reports for audio conference calls? Is a report available showing who joined your ca...
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Sep 14, 2023 at 2:57pm
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